The World Wide Rant


Click Here

December 2006
Sun Mon Tue Wed Thu Fri Sat
          1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30


December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003
October 2003
September 2003
August 2003
July 2003
June 2003
May 2003
April 2003
March 2003
February 2003
January 2003
December 2002
November 2002
October 2002
September 2002
August 2002
July 2002
May 2002
March 2002


Change of Tone
Cognitive Dissonance
Hyvää Itsenäisyyspäivää!
Light a Match, Would Ya?
Apparently the War in Iraq is Going "Fair to Middlin', Pass The Collards"
One of These Days, NASA
Stardust to Stardust
No, I am Not Tempting Google, Why do You ask?

« Laci's Law | Main | What Does TSA Stand For? »

March 26, 2004

Ooh Baby Baby's a wired world.

But only because, last night, our Linksys wireless router went to the big Linksys wireless router depot in the sky, where its spirit is presently frolicking about with other Linksys wireless router spirits as Linksys wireless router spirits are wont to do (when they're not taking time out to haunt wired LAN computers, waving their translucent 802.11 antennae and leaving trails of ecto-packets).

Um, so - anyway - yeah, it died. Tits up. Gone. Gone. Gone, baby, gone.

Linksys is sending us a replacement, though, so all will be well - however, it was a bit of an annoyance to get to that point.

Let it be known that I have absolutely no problem with outsourcing jobs. Free trade, free markets, rah rah sis boom bah and Bob's yer uncle. I do, however, have a problem when those jobs are outsourced to (best I could tell) Indians and South Americans who:

After much wailing, gnashing of teeth, and careful listening (which is difficult after six years of marriage) - after pushing this button, changing that setting, clicking this and ok'ing that - after having to spell "Colorado" for one of the helpful foreigners - finally, finally, he asked:
Sir, is the power light blinking on and off very quickly?
To which I replied:
Yes, indeed it is.
To which he then replied:
We have to send you a new device.
All of that to find out what could have been discovered with but a simple question. So, let me add to the list that I hate expert systems that have all the expertise of John Kerry being modest about Vietnam.

Anyway, that's my rant for the day. Linksys, if you're going to outsource jobs, how about outsourcing some training and talent as well? Lowering costs is great. Lowering customer headcounts isn't so much.

Update: (and welcome, Instapundit readers) ... the new router arrived yesterday and is working fine. Next issue will be whether Linksys will accept the returned router without the original receipt.

You see, when I initially bought the router, there was a rebate available on it. So, I had my 3-foot long Circuit City receipt all ready to be addressed and sent packing to Linksys for my money; however, life, as it sometimes does, gets in the way and the receipt sat in my drawer until well past the deadline for getting said refund.

Noticing that was the case a couple of months ago, I instead sent the receipt packing - next stop: Thornton landfill (or perhaps it was recycled, my moods are varied and often influence that decision; much like my wife asking me to take out the trash, the more you bother me, the less likely it's going to happen - eco-nuts be warned). I suppose I could direct Linksys to the landfill, but they might not be up for the adventure.

Anyway, if they aren't pleased with my offering, they'll charge my credit card $84 for the new router. This, of course, will ensure that I bad mouth them repeatedly and never buy another one of their products. So far though, all is well. I'll keep you posted.

Update for Mocking: Apparently some village with a work-release program for their idiot decided to send him my way:

Hey asshole, when you dont comply with the express terms of a warranty, why don't you just take the hit instead of being a repugnant, irresponsible, and sniveling fuckwad?
Ummm, well, stay with me here, this answer is going to be complex:

Because that would be stupid.

Why would I not try to get a replacement, especially for a product that died a mere 5 months into use? Why would I not use my consumer power to influence Linksys to keep me happy? Why not?

Because that would be stupid.

Sit back and take it? Are you running for Spanish Prime Minister or something?

Posted by Andy at 04:20 PM